Casino Heroes

Detailed Casino Heroes Review

We present here our in-depth Casino Heroes review. While collecting Casino Heroes experiences, we came to, by and large, positive feedback. We have noted all the important facts and information in this Casino Heroes review. This review also led us to the conclusion that fraud is not an issue at Casino Heroes.

Are you looking for an online casino that has developed into a real big player on the market in recent years? Then you probably can't get past Casino Heroes. The gaming provider now enjoys great popularity throughout Europe. With well over half a million registered users, the gambling site undoubtedly plays in the Champions League. This fact alone is of course an unmistakable sign of seriousness. The question of whether Casino Heroes is a scam or a serious one no longer really arises in practice.

We want to answer all these questions in detail in our Casino Heroes review. We do not only want to go into the advantages of the gambling site but also not leave out the recognizable opportunities for improvement.

About Casino Heroes

To begin with, let's start with some hard facts about the online gambling hall. The Casino Heroes website as well as the Casino Heroes brand is operated by Hero Gaming Limited. The address of the company's registered office is Hero Gaming, Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta. Casino Heroes holds a Maltese gaming license with license number MGA/CRP/253/2013, issued by the Malta Gaming Authority (MGA) on May 23, 2019, and until recently also operated with a gaming license in Curacao. Legality and respectability are thus guaranteed.

History and Background at Casino Heroes

In 2014, a new gambling site entered this hotly contested market. The fact that it is difficult to grab a share of this cake with a conventional concept was apparently well known to the creators of Casino Heroes.

The result is an innovative gaming platform that offers a new concept of entertainment in addition to the top games of the best international software providers. At this online slot, you can go on an adventurous journey, complete various missions, and grab rewards.

Licenses at Casino Heroes

Especially in the era of digitalization, security, and respectability are among the most important features in the iGaming industry. The provider Casino Heroes is in possession of the European license for gambling of the Malta Gaming Authority. This means that the company is subject to the strict requirements of this license and must submit to the tough EU standards.

The seriousness and trustworthiness cannot be questioned with this licensing. You have the guarantee that it is a fraud-free and qualitative provider.

Awards and Prizes at Casino Heroes

We have good news for you, as we are not the only ones who think that the gambling site is top quality. In 2016, the gambling site received an award. It was the EGR Operator Award. Proof of good work.

Main Focus at Casino Heroes

Although there are plenty of things to focus on, we would like to talk specifically about the jackpots because Casino Heroes makes it all the easier for you. The selection includes over 50 exciting jackpot slots. You don't have to search for them for long. The provider has a separate “Jackpot” category ready for you. Plus, you can filter the titles according to betting limits. The casino deserves praise for this.

One of the most popular jackpot slots is of course Mega Moolah from Microgaming. With this title, you can count on fabulous prize money up to eight figures. However, other slot games with jackpots such as Hall of Gods and Mega Fortune (both NetEnt) or Holmes and the Stolen Stones (Yggdrasil) with its local prize pool are also thrilling.

The Website at Casino Heroes

The website of Casino Heroes is very attractively designed. At first glance, it is noticeable that the casino deliberately stands out from the typical online casinos on the market. The graphic design is very pleasant. The colors harmonize well with each other, and the sounds are also very appealing.

A test of the various games offered shows that the performance is top-notch. All games run in the browser and even though there are different software providers, it can be stated overall that the speed of the games is consistently top-notch. Plus, the loading times are short, and the graphics are up to date.

Security

The protection of your personal data is a matter of course for Casino Heroes. Your data traffic is transmitted exclusively in encrypted form so that it is not passed on to third-party providers. The gambling site thus has no weak points in terms of data security and standards. It can be recommended to you in any case.

How to Sign Up at Casino Heroes

If you would like to register at Casino Heroes, use our link and click on the Registration button in the upper right area of the website. Then enter your personal address and contact details. Make sure that the information you enter is correct and that you do not make any typing errors. After all, you must confirm your identity at least before your first withdrawal of real money.

After filling out the information, click on “Confirm”. Finally, Casino Heroes will ask you to enter your cell phone number as part of a security check. The provider will send you an SMS code, which you should enter in the appropriate field. Now your registration is complete.

Software Providers at Casino Heroes

Casino Heroes cooperates with several well-known software providers, headed by the market leaders from NetEnt and Microgaming. In the past few months, the cooperations have been expanded step by step. The different programmer companies ensure that there is a suitable selection for every type of player on the screen.

In addition to the two big players, the game creations come from Play'n Go, Pragmatic Play, Gamomat, Just for the Win, ELK Studios, Big Time Gaming, Relax Gaming, Red Tiger, Push Gaming, Playson, NYX Gaming, Yggdrasil, Quickspin, NoLimitCity or Thunderkick, among others.

Types of Casino Games

At Casino Heroes, you can expect a large selection of games with over 1,200 titles. Especially fans of online slots will get their money's worth. However, classic games such as blackjack, roulette, poker, and baccarat are also on offer. The live dealer area also provides a special atmosphere. You can learn more about the respective categories in the following sections.

• Slot machines: 1,100
• Table games: 56
• Live Dealer Games: 96
• Games for iOS & Android: 1,000+
• Progressive Jackpots: 53

Live Casino at Casino Heroes

Live dealer games are for purists. Because no other category comes as close to the atmosphere in land-based gambling halls. The games are led by real dealers. Furthermore, you play the games with human players. As a rule, the language at the table is English. You only need a basic vocabulary and can easily follow the game. Plus, you can expect higher table limits in the live dealer games.

Live Casino Games & Software

In the live dealer games, the gambling site does not take any risks. The live tables are streamed by the market leader Evolution Gaming. The provider is characterized by a unique quality, both technically and in the design of the ambiance and the tables. Evolution Gaming works exclusively with professional dealers who have learned their craft from scratch.

The number of blackjack and roulette tables is unparalleled. Baccarat is also available in different game versions. Sic Bo, Three Card Poker, Texas Holdem, Triple Card Poker, Carribean Stud, and Casino Holdem are also available, as are the Top Card game in the Football Studio, the Dream Catcher Wheel of Fortune and Monopoly live.

Mobile Casino at Casino Heroes

We know… almost everyone has a smartphone or tablet these days. If you like to play on gambling sites, you benefit from the possibility to use your favorite titles anytime and anywhere. Between door and door, on the train or in the office. The best online casinos program their titles according to the HTML5 standard.

Therefore, almost the entire range of games offered by the gambling site is also mobile-compatible. The games are controlled via the touchscreen. The website adapts to the size of the screen of your mobile iOS and Android device. Of course, there is also a matching bonus for all enthusiastic users of the Casino Heroes app:

• 1,000 mobile games
• For iOS and Android devices
• For all sizes from smartphone to tablet

Mobile Casino Games

Like many other gambling sites, Casino Heroes mobile does without a standalone app. However, this does not necessarily have to be a point of criticism nowadays. Because the mobile Casino Heroes app offers all features and games for on the go.

Although there is no official information about the payout ratios, in our Casino Heroes review we were able to find an average value between 94% and 98%.

A listing of the RTP (return to player) values would certainly be desirable, however, these values are known for the best slots of the top providers. Therefore, we classify the payout ratios as excellent and award the top rating in the Casino Heroes review.

How to Download

No additional software download is required to use the mobile casino. During our Casino Heroes review, the gambling site loaded quickly. We did not notice any major delays compared to using it on the PC. However, on the small-format screen, the graphic details faded into the background in isolated games.

Sportsbook at Casino Heroes

Perhaps we would have loved to see a sportsbook at Casino Heroes, but we didn't need to. Many operators are opting to switch to sports markets, but sometimes we just feel like having a good online casino. The gambling site has not announced sports betting either, which indicates that things are not going to change in the near future.

eSport at Casino Heroes

Just as there is no football, boxing, tennis, or UFC betting, there is no eSports betting either. Granted, these are the sports betting games that have grown the most over the past couple of years, but this operator is not going to jump on the bandwagon to cash in on some of the money that's rolling in.

Bonus Offers at Casino Heroes

Online casinos with starting credits are known for interesting bonus offers and Heroes Casino is no exception. Promotions are offered regularly, where there are plenty of additional rewards to be had, from free spins, no deposit bonuses, cashback, and vouchers to rubies.

Welcome Bonus

Casino Heroes offers two different welcome bonuses. You can choose between these two variants:

• Up to 400 euros bonus and 200 free spins or
• 800 free spins for special slots.

These bonus promotions on the site are not free but are linked to deposits. Basically, a minimum deposit of 10 euros per deposit is required. In order to be able to withdraw winnings from the bonus funds or free spins, they have to be wagered 40 times. You have three months to do this. After that, bonus funds and free spins lose their validity.

Other Bonuses

In addition to the welcome bonus, an exciting level system awaits you in the online casino. You will explore different locations on a virtual map. Each marked point is associated with a game requirement. If you meet the requirements, you will receive a reward in the form of free spins or deposit bonuses.

As you progress, your level increases – and so does the attractiveness of the rewards. In this way, the system also creates additional incentives for, particularly loyal players. But even beyond that, the provider surprised us again and again in the Casino Heroes review with regular promotions.

Loyalty Rewards at Casino Heroes

The new game concept of Casino Heroes embeds all games in a “journey”, during which the player collects so-called Rubies. With the Rubies, it is possible to make purchases in the Ruby Shop. Currently, Hero Spins, Super Hero Spins, and Mega Hero Spins are offered. However, more options are planned for the future. In our test, we found that the concept is quite interesting in principle, but not quite as lucrative as a good loyalty program or a VIP club.

• Player collects Rubies
• Rubies can be used in the Ruby Shop

Bonus Terms at Casino Heroes

This chapter is so complex and always raises questions, which is why we let ourselves be persuaded to open a separate short chapter for this again. Bonus terms and conditions are the fine print of bonus payments. They clearly state what a player must do to earn winnings from bonus money in order to cash them out.

In the case of Casino Heroes, every single euro “gifted” by the casino must be wagered 40 times on a number of games. And that within 60 days. If you manage to do that and your account is in the black, you can proceed to the payout.

Payment Methods at Casino Heroes

Every one of us wants to win real money. That is indisputable. Therefore, you have to transfer money to your player account. You can do that at Casino Heroes in several ways:

• Neteller
• Trustly
• MasterCard
• Visa
• Zimpler
• Skrill
• EcoPayz

Withdrawal Methods at Casino Heroes

As you can see, there are several options available, but unfortunately not all of them are also for the payout. There is room for improvement here! Gambled is done in euros. Everything from 10 euros can be deposited. If you have a lucky streak, you have to split the payout. A maximum of 20,000 euros can be paid out per month.

Payment Terms at Casino Heroes

All services have one advantage in common: the money is immediately available to your account. Withdrawals from the casino, on the other hand, can only be made using a few payment methods. As stipulated in the General Terms and Conditions, a security check is carried out at the latest before the first withdrawal. You will have to present your ID to customer service for an identity check. This measure serves to protect against fraud and criminal activities.

Customer Support at Casino Heroes

You can reach Casino Heroes customer support via live chat and email. The chat is available from 10 am to midnight. In our review, the provider does not have a telephone hotline. The online casino has a thematically structured help section, which you can find at the bottom of the page.

We recommend that you take a look at the operator’s support section if you have any open questions. Many of your concerns can be clarified in advance in this way. Plus, the provider has the usual social media channels such as Twitter, Facebook, and Instagram. In practice, the customer support was able to convince us with its live chat, email help, and FAQ – keep it up!

How to Find Support and Communicate at Casino Heroes

You can reach Casino Heroes customer support via live chat and email. The chat is available from 10 am to midnight. In our review, the provider does not have a telephone hotline. The online casino has a thematically structured help section, which you can find at the bottom of the page.

The Pros of Casino Heroes

• Numerous game providers
• Very safe & serious
• Numerous free play offers
• Great reward system

The Cons of Casino Heroes

• A limited number of payment methods
• Harsh welcome bonus

Conclusion

Casino Heroes convinces with a good game selection and an extensive live area. The loyalty program with battles against bosses is unique, and you can get free spins without turnover requirements via the Ruby Shop. We rather advise against the welcome bonus, as the turnover rate and especially the €5 rule are not exactly customer friendly.

In the area of payment options, they should offer additional options soon. Nevertheless, the payouts below the week are processed quickly and as uncomplicated as possible, so it is a recommendable and reputable casino.

FAQ

How do I verify my account at Casino Heroes?

Submit a photo of your ID (both sides), proof of address (not older than 3 months), and proof of payment method via Live Chat or email (support@casinoheroes.com).

How do I get Casino Heroes Free Spins?

In the course of the adventure, you will unlock free spins without deposit again and again. These vary in number and coin value.

How do I recover my Casino Heroes login?

Simply click on “Forgot Password” when logging into your account and you will be sent an email with instructions.

How long does a Casino Heroes withdrawal take?

It depends on the payment method you choose. The fastest payment method is Trustly (only a few minutes); Skrill and Neteller are also recommended (up to 24 hours). Credit card withdrawals take 3-5 days (depending on the bank).

When is Casino Heroes support available?

Every day around the clock via live chat. There is no hotline and answering emails takes up to 24 hours.